How To Fix Flash Crashes With Google Chrome!

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If your copy of Google Chrome has taken on a sudden and inexplicable hatred for Shockwave Flash, we’re here to help. Read on as we show you how to tame Chrome and get it to play nice with Flash. (Other Flash cache issue tips here)

More so than other browsers, Google Chrome is particularly susceptible to a specific but not uncommon situation in which it simply will not coexist peacefully with Adobe Flash—frequent slow downs and annoying crashes are common as a result. The following tutorial will help you get Chrome back to its speedy self.

What’s Causes The Issue?

The reason we’re talking about Chrome and not, say, Firefox, is because of the way Chrome handles Flash content. While other browsers call upon the Flash installation of the host system, Chrome includes an internal Flash installation. When everything goes smoothly this isn’t a problem—the internal Flash installation is updated with every new Chrome release.

Unfortunately things can fall apart pretty easily if Chrome gets confused and attempts to utilize both the OS installation of Flash and the internal Chrome installation of Flash. The result is serious browser lag, temporary lockup, and then a browser-wide crash of all active Flash instances. You don’t realize how many web sites use Flash until every single tab locks up with a crash warning—”The following plug-in has crashed: Shockwave Flash”

How Do I Know A Conflicting Flash Installation Is Causing The Crashes?

First of all, despite the warning about Shockwave, the actual warning has nothing to do with Adobe Shockwave which is a separate program/multimedia system from Adobe Flash. Second, while not every instance of Flash flaking out in Chrome can be attributes to a Flash install conflict, we’ve found it to be the most common reason users are experiencing Flash-related problems.

How can you tell if a Flash conflict is the source of your trouble? Run Chrome. In the address bar, type about:plugins in the address bar. After you press enter you’ll be greeted with a list of all the plug-ins installed in Chrome (this is different than user-installed Extensions). Look down the list of plug-ins for the Flash entry. If the entry looks like Flash (2 Files) there is a very good chance the source of your Flash-related crashes is a conflict between the two.

In the upper right hand corner of the browser window there is a small toggle labeled [+] Details. Click on that toggle to expand the entries for all the plug-ins. Return to the entry for Flash.

You should see something like the screenshot above: two entries for Flash, one for the internal Chrome installation (highlighted in red here) and one for the host OS’s installation (seen below the highlighted entry).

You need to click on the Disable link for Chrome’s internal installation of Flash (make sure you disable the one located in Chrome’s AppData folder and not the separate stand-alone Flash installation). Once you do so the entry for the internal installation should look like so:

Go ahead and close the tab and then close Google Chrome. Restart Chrome and resume normal browsing—visit Adobe’s test page to ensure everything looks good:

Remember, you’ll no longer be getting automatic updates with each Chrome upgrade. Make sure to check for updates at Adobe’s Flash download page and/or turn on the update check in your local installation of Adobe Flash.

If for whatever reason disabling the built-in Flash doesn’t help, we suggest playing around with different combinations. Try turning off the OS Flash installation instead of the built-in Flash installation for example. Also, try visiting a flash-based web site while Incognito Mode (when you enter Incognito Mode it turns off all your Extensions which may or may not be causing issues with Flash). Finally, as a last ditch effort, you can reinstall Chrome (if Flash works in every other browser but Chrome, this is likely the only option you have left).


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30 Responses

  1. Isabelleb41 says:

    I have 3 files, how I do ?

  2. Carolyn Agard says:

    I am seeing all these Shockwave, do I have to delete the them or just disable them and which ones?

    Shockwave – Version: 11.6.5r635Adobe Shockwave for Director Netscape plug-in, version
    Name:Shockwave for DirectorDescription:Adobe Shockwave for Director Netscape plug-in, version DisableMIME types:MIME typeDescriptionFile extensionsapplication/x-directorShockwave Movie.dir.dxr.dcrDisable  Always allowed?Flash (3 files) – Version: Flash 11.2 r31
    Name:Shockwave FlashDescription:Shockwave Flash 11.2 r202Version:11,2,202,235Location:C:Program FilesGoogleChromeApplication19.0.1084.52gcswf32.dllType:NPAPI EnableMIME types:MIME typeDescriptionFile extensionsapplication/x-shockwave-flashAdobe Flash movie.swfapplication/futuresplashFutureSplash movie.spl
    Name:Shockwave FlashDescription:Shockwave Flash 11.2 r31Version: AcerAppDataLocalGoogleChromeUser DataPepperFlash11.2.31.144pepflashplayer.dllType:PPAPI (out-of-process) DisableMIME types:MIME typeDescriptionFile extensionsapplication/x-shockwave-flashShockwave Flash.swfapplication/futuresplashShockwave Flash.spl
    Name:Shockwave FlashDescription:Shockwave Flash 11.2 r202Version:11,2,202,235Location:C:Windowssystem32MacromedFlashNPSWF32_11_2_202_235.dllType:NPAPI DisableMIME types:MIME typeDescriptionFile extensionsapplication/x-shockwave-flashAdobe Flash movie.swfapplication/futuresplashFutureSplash movie.splDisable  Always allowed?

  3. i have 3 also. what to do what to do lol

  4. Carolina says:

    Leave the one in this file

    r202Version:11,2,202,235Location:C:Windowssystem32MacromedFlashNPSWF32_11_2_202_235.dllType:NPAPI DisableMIME types:MIME typeDescriptionFile extensionsapplication/x-shockwave-flashAdobe Flash movie.swfapplication/futuresplashFutureSplash movie.splDisable  Always allowed?
    Then check the box Always allowed.

    If you use any other browser besides Chrome leave this one enabled. This is the version that works cross all browsers with the exception of Internet Explorer (which uses the Active X version).Chrome’s built-in version has security features that may not work with other browsers

  5. lisa says:

    ok 1 more question. i have macbook pro. with 3 files. would you know which 1 i want to keep?

  6. SoLostAndConfused says:

    Ok I have these
    Flash (2 files) – Version: 11,3,300,257Shockwave Flash 11.3 r300Name:Shockwave FlashDescription:Shockwave Flash 11.3 r300Version:11,3,300,257Location:C:UsersMiaAppDataLocalGoogleChromeApplication19.0.1084.56gcswf32.dllType:NPAPI DisableMIME types:MIME typeDescriptionFile extensionsapplication/x-shockwave-flashAdobe Flash movie.swfapplication/futuresplashFutureSplash movie.splName:Shockwave Flash
    Description:Shockwave Flash 11.2 r31
    Location:C:UsersMiaAppDataLocalGoogleChromeUser DataPepperFlash11.2.31.144pepflashplayer.dll
    Type:PPAPI (out-of-process)
    MIME types:MIME typeDescriptionFile extensionsapplication/x-shockwave-flashShockwave Flash.swfapplication/futuresplashShockwave Flash.splbut I also have thisShockwave – Version: 11.6.5r635Adobe Shockwave for Director Netscape plug-in, version for DirectorDescription:Adobe Shockwave for Director Netscape plug-in, version DisableMIME types:MIME typeDescriptionFile extensionsapplication/x-directorShockwave Movie.dir.dxr.dcrI’m having an issue with video playback, the video itseelf plays fine but there is no sound. Yes I checked my sound levels and I can hear the music I play on my itnes just fine. Which one(s) of these should I enable disable?help?

  7. isaacjagn says:

    I have tried this method, but what happens is that some of my pages with flash content will load in a box in the upper left hand corner of the screen. That’s if I use my system version of Flash. So I tried disabling that and switching to the internal version only, but now I have crashes again. Any thoughts or suggestions on that?

  8. Alex Smith says:

    Thanks guys, had a problem where multi-monitor support wasn’t working properly in Chrome (it was like the good old days when Flash wouldn’t stick in fullscreen if you clicked anywhere else). Disabling the conflicting installation fixed the problem!

  9. Jonathan says:

    This post is very very helpful, thank you very much! (5 stars for this post. This site has No option for 5?)

  10. I have 3 files, the two you showed and “pepflashplayer.dll”, i disabled it and everything started to work again. Thank you very much!

  11. David says:

    Works brilliantly. Thanks so much!

  12. Elín says:

    this is not the cause of my flash player crashing, what do I do?

  13. andree says:

    i just have one, not 2 what happens now?

  14. Lora Smith says:

    I only have one file also!! Now What!!!

  15. I have 1x Adobe Flash Player and 1x Adobe Shockwave Player. They are not linked together and are total separate listings. I did have two versions of Flash ages ago, which I dealt with, but the issue remains. I have done numerous searches on the error (because it really hacks me off sometimes) and most fixes are like yours above, however the responses are them like mine – ‘this doesn’t fix it!’ Has anyone else found any other fix that does work? Adobe Flash Player – Version:
    Shockwave Flash 11.5 r31
    Name:Shockwave Flash
    Description:Shockwave Flash 11.5 r31

    Adobe Shockwave Player – Version: 11.6.7r637
    Adobe Shockwave for Director Netscape plug-in, version
    Name:Shockwave for Director
    Description:Adobe Shockwave for Director Netscape plug-in, version

  16. Brian says:

    Thank you for the detailed information. I did have 2 versions of the Flash plugin running, however disabling either did not fix my problem. The issue I’m having is that certain videos in Facebook do not play. If a FB post contains a Youtube video, that works, but Facebook videos do not. All I see is a black box. Any thoughts on this?

  17. sha49tn says:

    I’m still having problems I disabled the Google Chrome flash, but it still crashed. I uninstalled, then reinstalled the flash player, still crashes. It ONLY does it on the Zynga games though. Very rarely will it happen on another. But, after I reinstalled, when I went to the test page, it said there was no device installed. I went to my uninstall page, & it was listed right there. I am fed up with these games! I have Windows 7, 64 bit, & never had any problem until about 1 year ago, when Chrome added their own browser.

  18. sha49tn says:

    Nope, & at adobe’s complaint page there are about 300 complaints. But, almost everyone of them is for the games on FB. And, believe me, I have tried every suggestion I can find. Nada!

  19. Lololo says:

    That didn’t work at all. I followed the directions and opened the flash game that had been crashing, and it said I had to update flash. I followed the link to Adobe where it gave me a message saying it is included with Chrome and it has been disabled, then gave me steps to re-eneable it. =

  20. i’ve been having the same issue with flash on chrome… crashes occur frequently. I had a fresh install of windows 7 on my laptop and had an initial install of IE. I un-installed IE and the corresponding flash player version that came with it.

    Re-booted and clean the old registry. I did a fresh install of chrome after this and as of the moment Chrome is the only browser i have in my laptop.

    I still experience flash player crashes BUT not as frequent as before when I had 2 browsers in my system (IE and chrome). Hope this helps, it’s a long process and make sure you do backup your files if you want to re-install a fresh windows copy on your PC.

  21. amir says:

    Tried this on two laptops (one mc and one windows 7) and one desktop (windows 7) and the shockwave still crashes 90% of the time on all three, and tabs randomly freeze (mostly in gmail and facebook) which I think are not using flash. I’m surprised to see that this “solution” is widely spread on the web. I switched to Safari and IE (!who would have thought!) for the time being.

  22. DG says:

    This is bullsh*t. I also have one Adobe Flash player version Choppy sound and 50% working rate and it seems no one has a clear fix to the problem. Would a down grade of version number help?

  23. WeeD says:

    ok there is a flash player plug-in but its Adobe. Its not how your picture is on this page so with out thinking i disabled it and restarted the browser and it enables its self meaning it turns back on by its self. Then i looked carefully at the page and it was Adobe flash which has nothing to do with goggle chrome. Then i tried to delete chrome and re install it, you think that help if it did i wouldn’t be here typing now. I’m at the point ware i would like to find the creator ring his door bell as he answers the door PUNCH him in the face as hard as i can and say your face has had an unexpected CRASH.

  24. Lee says:

    Rebecca, the problem you described matches mine exactly. Did you find a solution?

  25. david says:

    thank you, that fixed my problem. you’re awesome.

  26. Trine Linnerud says:

    I have just one, but i found two on my java ??????

  27. Janet Rowe Ne Gray says:

    my game not working someone said its google chrome but everything works fine only the game any tips

  28. yujirorasy says:

    you just helped me. my chrome not playing some videos. its been years and im quite lazy to search for solution. but now it fixed. thanks.

  29. Josh says:

    It’s most likely Java, because Java has 2 versions in the plugins, and one of them only works with Firefox and Netscape browsers.

  30. Peen says:

    Though I think it’s better to disable the Flash application instead of the one built in Chrome to avoid missing updates and creating security flaws

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