.net is not involved in this issue, as it concerns support team of .net, nothing to say.

The issue with the support is mainly in small countries where admin and his team plays this game and use all tools they have to punish and remove players from from there.

We don’t have the right to request proves about a punishment if we do they increases the punishment.
If the player to not agreed an want to keep playing he have only two options, accept or his account will be deleted.

Those are unfair,innogames don’t care and don’t even investigate.

All stats related to the game yo can find here: http://www.mytwstats.com