Major update to Zynga Customer Support website coming on 9/27/2012

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Zynga Support Announcement

Players,

We are in the process of putting the final touches on a major update to the Zynga Customer Support website (http://support.zynga.com). The updated site launches September 27, 2012.

What’s in store?

Social Support

  • Social Support is a Question & Answer forum for each game that enables players to post questions and answer other player’s questions. You can even answer your own question, similar to a wiki.
  • Social Support will soon replace the Player Help & Support forums within our existing forums (http://forums.zynga.com). If you use the Player Help & Support forums, you will be redirected to support site to the matching Social Support Q&A for your game.

New Account System

  • We are implementing a new account system that simplifies our account management and makes for a more seamless experience for our players. Every player seeking Customer Support help and/or participating in the Social Support Q&A forums must register via Facebook Connect.

Improved, Federated Search

  • Based on player feedback, we took a hard look at our search functionality. So we created a new backend system that will allow search to be global (same search across multiple games) and federated, which means you’ll be able to search through both knowledge base articles AND Q&A forum posts. That’s pretty cool!

We’ll keep you posted with more info as we get closer to launch date.

Regards,

Zynga Support

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2 Responses to “Major update to Zynga Customer Support website coming on 9/27/2012”

  1. well how sweet that we can search thru things…when is ACTUAL SUPPORT going to be available so we can talk to a real HUMAN…and get things fixed cause there are so many bugs in the game. Or do we have to pay you money for that…cause personally I could care less to get to 250 or have my avatar move faster for the amount you want.

  2. ginatraversmace says:

    ty

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